1. Are the COV Infamy transferred automatically?
No, after order placed, please contact us by live chat, one operator there will arrange a trade with you in game. We will then trade the COV infamy to your character in game.
2. What kinds of payment methods do you guys accept?
We currently accept PayPal, Credit Card as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster.
3. Why does my order require voice verification?
We like to take all possible steps to protect our clients' details. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.
4. Why do you sometimes need to call me when I've placed an order?
There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available. For larger orders, we must confirm your identity and legitimate possession of the card or PayPal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
5. How is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
6. How long does delivery take?
If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.